Hi, I placed an order from India, however the courier service(DHL) asked for an end user letter for custom clearance at Mumbai. After I provided the letter, the clearing agent writes back that I need to hire my own clearing agent and get the courier custom cleared as a cargo shipment to get it delivered to me. I had not agreed for this before placing the order. I was under the impression, to receive the courier at my doorstep. Honestly, I am disappointed. I would like to return the shipment. Request you to instruct your courier service to please get the shipment returned else it will be abandoned at the customs in Mumbai. Thank you. Regards, Neha Bhargava.