It's not been a good experience so far but it may yet be redeemed. I ordered the 75 marginal pond plug plants for £95 on 19th May. After chasing Nick, he told me it would arrive on the 5th June. Eventually it came on the 11th June. 2 trays, one on top of the other crushing the contents. Most yellowed, some dead. All in all most fit for the compost heap. Sent photos to Nick and after quite a few emails and many unanswered calls, I'm promised a replacement delivery which should arrive in July. I get it that things go wrong with subcontractors but when they do, they should be fixed quickly and seamlessly without having to endlessly ask for updates. Will update if it all turns out ok.