Ordered a Casio G-Shock steel online at half R.R.P. and £70.00 cheaper than Amazon... Stupidly, I misspelled my email address on the order so received no confirmation email. Doh! However, I called H. Samuel's customer service the next day and managed to get a confirmation that my order was successful along with an order number. The item was sent out for delivery with DX - FREE OF CHARGE! I received a MSG from DX saying that my order was out for delivery... I then received a second message saying there was a problem with my order. I telephoned DX who said that the problem was related to them not receiving the watch from H. Samuel. Another quick call to Samuel's customer services and a chat with a lovely Woman called Lynn who telephoned DX on my behalf (DX had received the watch but had sent it out on the wrong run) resulted in me receiving the watch 2 days later. The watch was well packed and undamaged. Now, who can argue with free delivery and helpful customer services? Not me. I would buy from H Samuel again.