I bought a dkny watch online and it was delivered a couple of days later. I opened the package and to my horrer there was no watch inside. I called up customer service who told me they will investigate. I then rang them back a few hours later and they told me that they had watched cctv footage and that the watch was in there before it left the store therefore there is nothing they can do! This is the most ridiculous thing I have heard in my life as I have paid for a watch to which I didn’t even get and they tell me they can’t do anything!! And won’t give me the money back! What kind of service is this? They’ve left me feeling like some kind of fraud. Do not waste your money on them they’ll just send it to you empty and rip you off of your money