Ring we ordered was nice, good price and nice design. Next day ‘free’ delivery took over a week as the driver couldn’t find the property, not an issue as a simple call should sort this. The problem came when we tried to contact DxDelivery who seem to work minimal hours in the office and don’t answer the phone when you do call in ‘work hours’, making redelivery a bit of an issue. After three days of trying to contact DxDelivery and an e-mail to H Samuel customer services still unanswered, we called H Samuel customer services direct who although a bit stroppy, were able to get through to DxDelivery and relay delivery instructions. Although it’s not entirely the fault of H Samuel, the experience was very tedious and maybe they should reconsider the courier they use rather than trying to hide reviews on their site raising concerns. Although I guess H Samuel are at the budget end of the jewellery market so perhaps it’s to be expected.