Used for an Equity Release transaction. I felt that the entire process was oriented at enabling GWLegal to identify difficulties so that they could legitimately charge additional fees for their services. We ended up paying approximately double the fees originally quoted because of 'complexities', despite being assured by the equity release brokers that all the circumstances pertaining to our situation had been clearly communicated to GWLegal. We have not yet received a breakdown of the fees charged, just the eventual total which we had to agree to pay in full before the funds were released to my mothers account. Apart from the fees, the level of communication about progress was limited and to be honest, not terribly helpful when they did happen. The reality is that we had to release equity from my mothers property to pay for her care. The additional fees charged by GWLegal means that there is now less money to fund that care. Disappointing... I would rather GWLegal had been honest about their fees from the outset AND that we had been offered a choice of conveyancing lawyers rather then being presented with GWLegal as the only option open to us. My overwhelming sense is that the entire process is cynically designed to generate fees for organisations that are needed to complete a transaction from people that have absolutely no other alternatives available to them. When all is said and done though, the transaction was eventually completed so we have to accept that the service was delivered.