GW Legal were appointed by Age Partnership to deal with the Legal aspects of our Equity Release Lifetime Mortgage. In the main they acted well, with 2 exceptions The facts about our case are that we bought our property in June 2021, and have no Mortgage. It became very clear that the transaction would not progress until the Land Registry had updated the Deeds, this took them over 3 months. Considering they must deal with this organisation often, they did not assist in expediting this update, instead simply pushing us back to our original Purchase Solicitors and insisting that we chase them and the Land Registry ourselves. For such a fundamental part of the release we would have hoped that they could have assisted more. At the end of the process we were contacted to confirm payment details for our Bank. We use my Account to handle our Household finances, this had been advised at the beginning and also to the visiting Solicitor. As this is in my name we would have expected to have been advised that my Wife would need to authorise this, however no mention was made. We were contacted the day before completion by phone. He asked to speak to my Wife, she was not available as she works, however initially he would not say why he needed to speak to her and crucially that payment would not be made until he had done so. Initially he would not provide a callback number and even left a Voicemail the day before advising us not to return his call. On Completion day he called and insisted that he speak to her, again she was at work, he then advised that no funds would be released until he had spoken to her, this clearly was critical. This time he gave his direct dial phone number, and I got her to call him. Considering this was such an important point it could have been dealt with much better. GW Legal offered additional Services, but in light of the above we will go elsewhere.