Communication of what was happening - or not - and on what timescales was poor. The equity money transfer was due to occur of 7th April, 2021. I am writing this on 8th April. 2021 and I still have not received any money into my account. GW charge extra for a speedy transfer of money. What is your definition of speedy? I can transfer money from my account to another account in a different bank or pay a bill in minutes. Why do you charge for a slow and possibly faulty/nonexistent transfer. Where is my money? Am i liable to Aviva for the debt even if I do not receive it? Why can the recommendation of GW to friends in this questionnaire not be changed from Yes to No.