Found Guitar Mania online and loved the look of their store so I drove for an hour to visit them. I am a newbie guitar player and wanted some better strings put on my Epiphone as the ones that came with the guitar were pretty thick. I had already bought some Super Slinky's (to their dismay it seemed) as I planned on doing it myself but thought better of it so I popped in (on their advice) to get them done...and paid the extra £10 to have it done while I wait/watch (as per their website). I thought it was just me until I read a similar review but I felt like the two guys in the store looked down on me (as a middle aged chap just getting into guitars) and felt a little uncomfortable. No chatting or anything as a new customer, they just took the guitar and... What really got me was rather than being invited to chat, wait and watch the strings being done (as per their website), I was pretty much ushered out of the shop and told to go to John Lewis, a 10 minute walk away) to get a coffee. Unbeknown to them, I had also gone there to look to buy an acoustic guitar as I had been researching them online and knew the price bracket I was willing to go for...and had the money with me. However, after being "shown the door" I didn't bother. I have always been an advocate for keeping business local but I will revert to buying the acoustic online...shame.