I had a small problem re the delivery of my purchase - which I had bought from Guest and Philips both due to it being cheapeer than some of their competitors but also because it was from an independent Northern business - and when I rang up to get it resolved, one of the owners explained this was due to teething problems with a new automated softwarre system they had just introduced. My problem was speedily and courteously resolved with a smmall refund being offered and I greatly appreciated the service levels: I hardly ever write customer reviews but I'm delighted to writie this one and would certainly shop again with this company should occasion so arise.