I received friendly greeting as soon as I entered the premises and was directed to the department which I required. In my case I was selling gold and wishing to purchase a watch. Whilst I was in the watch department my gold was being valued and I received a good price. Meanwhile, nothing was too much trouble for the sales assistant in the watch dept who was patient and knowledgeable. After looking at a selection of watches I selected one and was told about the warranty etc. This was then packaged attractively and handed over. Shopping at Guest and Philips is a pleasant experience. Thank you to all involved.