I was very disappointed with groomers online for my last order. I purchased the heiniger clipper and only received what I think is half the product. In my view a clipper should come with the charger, this was not the case. I only received the clipper and no charger or extra battery. I also didn't state when looking at the item that these thing weren't included. very disappointed and it puts me off buying from groomers online in the future. I run a business and expect to receive a good quality product. Also the clippers were sent in an envelope were they could have easily been damaged, a lot of money was spent on them and groomers online couldn't have even sent them in a protective packaging or box.