Purchased a 20x12 metal garage, the delivery driver was helpful, but the lorry was to big to get down the drive, rang the delivery manger who was very abrupt, we had to get our own transport to get the very heavy boxes down the drive.it took 4 fit guys to lift the boxes into an estate car! iam not sure how the driver gets them of on his own, ( 1 person cant lift these boxes) i would advise anybody if you cant get a large lorry to the spot where you are putting it up, get one from another company or dont bother! its a shame as the product looks good when put up. be careful as the panels could be damaged as they are quite thin. the servise from greenhouse store is very good, the delivery is a let down. Chris Dominic