(I am writing this on behalf of Allison Wood because I ordered, took delivery and erected our Halls Popular 4x6 Greenhouse) Although delivery took a bit longer than expected, we assume that this was due to the Christmas Holiday period. Other than that the service we received was extremely good. a special mention is due to your delivery driver. He was very helpful and friendly, a great advertisement for your company. (He also likes homemade fruit cake). The assembly of the greenhouse proved a little tricky mainly due to the poor quality is some of the instructions. This was particularly evident when it came to fitting the roof vent. It was not clear how some of the parts fitted into the overall scheme of things. Exploded diagrams would help enormously. The problem was only resolved by downloading the instructions in German which provided clearer pictures of how to proceed. I appreciate that this may not be within your control, but it could be something that Halls may wish to look at. Overall great service and I would happily recommend Greenhouse Stores to other customers.