Website, turnaround times and payment options were excellent however the minute the phone arrived was where the problem started. First the phone was 100% flat, to be expected but after three hours on charge still no life. Tried calling the custom care team 10 times no answer other than we are busy message. Spoke to apple direct, they were able to help me. Turns out the charging port was totally clogged with pocket fluff. Really disappointing as the phone has obviously not been checked over and I paid max price for the “renewed” model. Phone is working fine now however not confident the company despite emailing the issue to them I have to this date had no response other than a generic email. Tried to call again before this review but still no joy. Wont use again. Will deal directly with apple moving forwards