Absolutely deplorable customer service. Paused my account as I was waiting for a new bank card and for some reason you can't cancel your account and remove your bank details without going through about ten different channels to request for them to cancel your account which they can also refuse. Shady. A week later I get an email that my box is arriving and showing me what's in - first of all I didn't pick any of this, I paused so shouldn't be receiving anything and they were trying to send me shellfish which I was extremely allergic to. I contacted them to explain and get them to stop the delivery (at this point the box hasn't even been put together and the delivery wasn't for another 5 days which meant another 4 days for them to cancel it and stop my box being put together) they said they could see I "tried to pause" my subscription but it's too late for me to cancel now because they've already told their suppliers that they need the ingredients for my order and it wouldn't be cost effective for them to try and cancel it... Are you kidding me. The payment was declined because my aced had expired yet they were still pushing this box on me and even said "don't worry we're still going to just send you the box then you have to pay as soon as possible" - seriously. So I hadn't even payed, I canceled it, I was telling them I could literally die from being near two of the main ingridents in the box, they DO have plenty of time to cancel my box etc... They just don't want to and are blatantly telling me they're going to force the box on me anyway and still send it then make me pay. No. I refused the delivery and made the driver take it away, they're currently still trying to make me pay and are threatening me with a debt collector. Customer service is slow and extremely rude, their policies are very Shady and they will keep your bank details even after cancelling your account, you can't just cancel your account without emailing multiple times and waiting weeks, every single box I had was missing vital ingridents that I had to go out and buy defeating the whole point. Terrible service, do not use and beware.