My last box arrived at 10.30pm at night on an extremely hot day. The box had clearly been sitting in a non-refrigerated courier van all day. I contacted customer services about the late box and said they’d confirm when the box would be with me via email, they never did and then the courier expected me to open my door at 10.30pm at night! Emailed gousto as the meat didn’t feel cold enough and they couldn’t care less if they have food safety issues. In my third email to them I clearly requested details of their complaints procedure and ombudsman details which they have not responded to and that was 3 days ago. I have since paused my subscription given a good company doesn’t want to deal with food safety.