I have been getting Gousto for years now and have generally liked the convenience, variety and quality of meals. Having read the reviews on here I agree that standards are slipping. Food has a very short use by date and I have had rancid chicken a couple of times. The herbs, particularly coriander and basil are often unusable if you leave them a couple of days. I also have concerns over the amount of packaging. Today my box didn't even arrive, not for the first time. I was concerned when I didn't receive a text giving me a delivery time. We are self isolating at the moment and were completed reliant on the box. I phoned and was offered a refund and 20% off my next box. Not really what I wanted. I was asked if I needed another box this week and was offered a Friday delivery as the first they could manage. ( it is Monday today). No good! I have since looked up the courier info and according to that the box never arrived at the depot. My conclusions are that Gousto are a victim of their own success and cannot keep up with orders so are unable to meet their commitments.