Sadly my experience was very different to the views experienced here. Problems started once we had placed the order and paid. A few days before order due to be delivered we were told that an item we ordered was not available so there would be a delay. From then on in I could not get anyone to provide information on where or order was or when it would be delivered. Original delivery day 31 March, next delivery date 'mid' april (no specific date could be provided), then I was told it was shipped but they could not/would not provide shipping or tracking information. Multiple emails and phone calls later (phones are often not answered and when they are it is by a different person because last person i spoke to had apparently left!). I was told shipping instructions would be sent - they weren't, I was told a date for delivery would be confirmed - it wasn't, i was told order had been shipped - it wasn't. I was told the MD would call me and sort it out - they didn't, I was promised a refund and after 2-3 more weeks, multiple emails and several phone calls on my part i eventually got a refund yesterday. No apology, no compensation, no nothing. So items we needed for our business at the end of March have to now be sourced from somewhere else. The lack of phones being answered, staff turnover and not getting any products I honestly believed the business was in trouble