Despite our missold investments in stocks and shares (with St James Place) dating as far as 2007, Goodwin Barrett took on a joint claim on behalf of my partner and me. Gratefully, the team handled it beautifully. Alas, the CV-19 pandemic occurred during our claim, which if anything, made Goodwin Barrett more determined to pursue a favourable outcome and hold the wealth management company to account. Monthly updates were sent by the Goodwin Barrett team without fail, which kept us abreast of any developments, no matter how minor. Paperwork was sent and received swiftly and efficiently, and it’s the small things like enclosing a prepaid envelope with every letter of correspondence requiring action, which added to their professionalism. Every time we made contact, it was promptly followed up with a phone call back from a helpful, honest and GDPR-aware representative. Thousands of pounds in personal savings lost in stocks and shares notwithstanding, we are thrilled to relay that Goodwin Barrett recouped every penny plus a sizable amount in interest and compensation. Thanks to Goodwin Barrett, one of our biggest life regrets has now been rectified, more than rectified in fact: financially, we have both been given a second chance, which is priceless.