Ok let's get this started.
Customer service at Goodhood is dreadful.
Wanted to order over £1000 worth of goods and had a 10% off voucher. It was a couple of days out of date when I ordered and was told I couldn't use it, so I just ordered the coat.
The 'quite expensive' coat for £460 arrived very very poorly wrapped in a horrible plastic bag.
It was a bit big but have decided to keep it because your terms and conditions - which I don't actually think it within the law, was that I could only send back within 7 days (everyone else 28 days) and even worse was written that you could only get a Credit Note for returned items.
This is totally not good, not good at all.
Therefore I will not be buying anything at all, ever again from Goodhood and I could of been a very customer, especially with Christmas coming and I must say, all your items on sale are pretty cool. But sadly not to be!
5 years ago
Goodhood has a
4.5
average rating
from
2,071
reviews
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