Dire service. I bought a DAB radio. When it arrived, it was immediately evident that the box containing the radio had been previously opened without care. The internal packaging had been ripped off and poorly replaced. The power lead had been unwrapped. The screen protector was missing. The radio had been replaced with its full weight on the aerial. When I reported this to Goodhood, I received a reply that told me it had been necessary to open the box to assess how to package the item for postage. How ridiculous! Clearly the radio was either ex-demo, returned or second-hand. Exceptionally poor.