Rented a car from Santander airport. The pick up instructions indicate that the Goldcar office is off site and you will met from your flight by a transfer service "at the Goldacar Meeting point". There is no such meeting point, only a general, public meeting point in the car park where no transfer vehicle was waiting. After a couple of phone calls we were transferred to the offices 40 minutes after we arrived. The company then started the hard sell on extra insurance - which I didn't want. They took a 1100 Euro deposit plus a 65 Euro payment for a tank of fuel plus a 21 Euro payment for refilling the tank - even though I said I would return it full. In other words, they charge you for the work involved in refilling the car even if they don't have to do it! The car reeked of cigarettes and a week's driving with the windows open did little to improve the awful smell. The car was dirty inside and out and had numerous small knocks in addition to the two larger ones indicated on their report form. The salesman said that they were not interested in small marks on the car but I strongly suspect that this story would have changed when I returned the car. I took photographs of all the panels and was a little surprised when a worker coming out of a nearby factory suggested to me that I take plenty of pictures - he had obviously heard plenty of arguments from angry customers. When I returned the car the salesman agreed that no further damage had been done to the car but he would not give me any written confirmation of this statement. He accepted that the tank had been refilled but would not refund the 21 Euro "fuel service charge". The only redeeming feature of the service was that he agreed to return us to the airport terminal in the hire car - thus saving us from a wait for a transfer bus.