I purchased two Sharks Blankets on the 30th September 2016 and due to unforeseen circumstances on my part could not proceed with the completion of the purchase until the 30th October 2016. On trying to complete the purchase, for some reason I was able to proceed with Voucher Number 7737583691 but not with Voucher Number 2500978934. Total Cost £ 13-98 plus £3-99 postage for the one transaction = £17-97 On the 2nd November 2016 I purchased a 8GB MP3 Player and the transaction went through that day. Voucher Number 7582567891 Total Cost £ 6-99 plus £3-99 postage = £10-98 I have up until now sent "E mail" mail after " E mail" stating that I have not received the refund credit of £6-99 which I have specifically asked for and have still to receive either the Sharks blanket or the MP3 player. Leaving me with a total deficit of £ 28-96 without anything to show for it. The main problem with your Customer Service is that you never are in contact with the same person who may be able to solve your problems. I have been informed at least three times " You cannot have a refund of your monies, but the monies can be credited back into your account please inform me if you want to do this" I have replied in all cases "Yes" but the "E Mail" then goes to someone else who doesn't for some reason properly read the statement and writes back what the last "E Mail has just sent.( If you don't believe me please read all the correspondence that has transpired over the last month or so between your company and myself) I cannot in words explain how frustrating and stressful these transactions have become as there are I believe at least two of your personnel who would have sorted out this whole mess if they could have been able receive personally my returned E mail I hope that I will hear from you in the very near future so that this matter can be cleared up in an amicable fashion that is agreeable to both parties