I phoned go assist to request an engineer to fix my Neff microwave oven. A very smooth talking employee informed me that an engineer would telephone me and arrange a time frame for Friday of this week. I arranged a day off but no one called me and when I eventually got through to Neff they said they couldn't come and gave me a date for the following week, with no two hour frame. I had to pay in advance plus take an insurance policy out. Everything you coach your telephone operators to say borders on fraudulent!. Will never use you again you and will warn other people too!