We have a Samsung appliance just over 2 years old. We called on Go Assist, and their engineer said that our appliance was beyond economical repair. This meant we would have to spend hundreds of pounds on a new one. We then contacted Samsung, who sent out their own engineer who repaired it on the spot! following which a routine upgrade was implemented, all free of charge. I contacted Go Assist numerous times including making a formal complaint, clearly explaining that their engineer had seriously misdiagnosed and was a danger to the public. All they did was to defend him by saying that his conclusion was the same as that of the Samsung engineer, and they were not interested in admitting the truth, and certainly not prepared to give me any refund. I therefore must warn the public that my experience with Go Assist has been very bad