Our Cannon cooker suffered a failed thermocouple, so we took out a year's maintenance contract with GoAssist. After a series of ineffective, and sometimes badly delayed, visits, over a period of 4 months and after the expenditure of over £500, the cooker was in a worse state than when GoAssist first touched it. At this stage, we cut our losses and ordered a new cooker. We then suggested to GoAssist that we were entitled to some sort of a refund. We received a half-hearted apology and a blank refusal to refund anything - they are so mean they did not even offer to refund the outstanding part of our year's subscription! It would seem our experience is not unprecedented - the company obviously has some sort of a problem that they are not facing up to.