We had high hopes in using Go Assist... It was the first time so we expected the usual fact-finding telephone conversation and possible engineer call-out to check out our AEG Washer Dryer and what the problem was (problem was with the dryer function, the washer function worked fine). We were sold a deal for fixed price labour and pay for parts that were identified. Great. 1st engineer came in January 2021, checked over the machine and said we needed two parts (a main board and a thermostat). Fine, they seem to have identified the issue and (at the time, we thought) they had ordered the parts. Turns out that there was a confused bit of communication with their customer services department as apparently we had to pay for the parts before they can order them (we didn't know this until we called their customer services team to find out that nothing had been ordered and we had to pay in advance for the parts). Anyway, we did... over £200... We waited... and waited... so we called them back again only to be told that the parts still hadn't come into stock and that previously delivered parts were the wrong part for our AEG machine). We were now in April - 4 months after the initial call. In fact, it was so long after the initial engineer call-out that they had obviously lost track of the issue and sent another engineer out to see what the original problem was (again). The engineer identified a different problem with the washer dryer and we need to pay again for a different part. This is where we started to get suspicious... Having spent 2-5 days speaking and emailing their customer services department in establishing why our case was causing such an issue (after all, it was only the drying aspect of the machine that was faulty) they had obviously had enough of us and issued a full and complete refund (over £220). So we went to AEG directly where we have now signed up to a 12 month contract to repair the AEG Washer Dryer and still have labour and parts covered in that contract for the next 12 months. Cheaper (by over £60), better (AEG approved engineers), more reliable (they arrived with the 3 hour time slot) and they came out today (27th May) and fixed the problem on their first visit. Whilst our experience with Go Assist might not be unique, I would be very wary about using anyone that gets you to pay up front for parts that weren't needed and continually fobbed off with excuses and delays. Personally, I'd Go Somewhere Else...