I spoke to Alecia on 13.10.2021 asking to have my RangeMaster gas hob serviced as 2 of the rings needed to be blown to get them to ignite. I was given a choice of 4 different options I had and mentioned every time (which is in their recording of our conversation) which one is best as it needs a service. I paid £119 and when the repair man called 3 days later, I was informed that Go Assist will not do a service. I called back 7 times and spoke to 6 different people and sent emails twice, but Go Assist would not help me as my contract which they made me agree to without reading, stated that it is my responsibility. I think the contract had 19 pages and who would go to the bother of reading so many pages when I have stated that we need a service with our callout. I agreed and was happy to pay for any parts needed. I made a complaint after the third day when the engineer called and followed up with the emails and phone calls, but they would not help me saying that 30 days had now passed and I would need to pay an extra £119 again plus parts. I am a Carer for my disabled wife and 2 daughters and what with isolating because of COVID have left it up to now to send my review. I will NEVER use Go Assist again and I begrudge to give them a 1 star review as they deserve nil.