You were only interested to take my money without sorting out my problem. I took a policy with Go-Assist for an engineer visit to look at my refrigerator that stopped working twice in the last 12 months and both times It started working again after a day or so by itself. The engineer diagnostic after 30 min looking at my fridge was faulty compressor.  He did not test any other components such as thermostat , capacitor or the relay that can also cause this type of fault. I did not hear from your customer service for the next 48 hrs so I decided to e-mail you instead. I explained the situation as my fridge was working again and how the engineer could come up with his conclusion of a faulty compressor without testing anything else. I asked for 2nd opinion and I was refused this option and was advised that you trust your engineers and the outcome the visit was final unless I pay another engineer visit fee. I was not happy and requested to cancel my insurance policy also since I could not trust you anymore. My insurance was cancelled but I ended up paying the £50 cancellation fee. My fault as I should have read your T&C. It has cost me £129 in total and the only winner is Go-Assist because I refused to accept your engineer diagnostic. The repair cost would have been another £369 extra which is more than a new fridge. Your only aim is to give a hefty repair cost which is based on a false diagnostic and if the customer refuse to accept you still end up with the cancellation fee and the engineer visit cost. Not a bad business at all and there is only one winner and that is Go-Assist.  My fridge is still working and that is not bad with a faulty compressor. Your customer service is appalling. I worked in customer service industry and I always believed the customer is always right.