I organised for them to fix my oven, first the engineer came a week later than agreed, they sent the engineer to the wrong town wasting a lot of our time waiting around, the engineer turned up with nothing and just said the oven door needed replacing, we had already informed them of this and the model when booking. Then we are told that he will do the report and he leaves that cost us £119 - then we don't hear anything for 2 weeks so we have to chase, they tell us the engineer hasn't done the report so they will chase him, then we wait a further 4 days and they still haven't heard anything from their supplier. They refuse our refund as I haven't had a working oven for 4 weeks, also refuse to repair for free no answer is given to the incompetency of their engineer. This is the worst service I have received I a currently already down £120 and have had nothing for it, on the phone they were very unhelpful and continually contradicted themselves - I WOULD NEVER USE THIS COMPANY oh and my oven still isn't fixed, nothing on order and no idea when they will finish it - 4 weeks and counting atrocious I don't trust them to fix my oven now and want my money back