I'm a nurse and my daughter arranged a repair on the washer dryer she'd given me which worked fine before transport. She paid £119 and believed it would be repaired on Tuesday. Then on Tuesday she received a message saying it would be Thursday so had to book time off work. We weren't given a time and company didnt answer phone. When man finally came he didnt bring any tools - just an ipad He sat on my floor, looked at the machine, said "I've never seen one of these" and when my dad (retired electrical engineer) told him what the machine was/ wasnt doing he said "oh it shouldnt do that- probably this control bit" and then left. Then my daughter received an email saying they'd completed a diagnostic check and repairs would cost £400! He didnt touch the machine, made no attempts to run tests and basically we waited in and paid £120 for a man to sit on the kitchen floor for ten minutes then leave. He told my dad "im not authorised to do any repairs". Appalling service. We intend to request a refund as no diagnostic tests or repair were completed. This company rips people off as my daughter was led to believe she was paying for a repair. Would have given 0 stars but service doesnt allow this. I've now wasted 7 days waiting for a repair they had no intention of completing. I will be complaining to the ombudsman unless we can resolve this tomorrow morning with my machine being repaired as they alleged when they took my daughter's money. As a disabled nurse with a 5 year old I rely on my washing machine and am devastated this has happened. I cant return to work til i can wash my scrubs.