Signed up for repair using new BIG policy. An hour or so later an appointment was offered 1 week ahead and when I rang to discuss this no answer in 25 minutes. Sent email requesting immediate cancellation of it all saying this was not acceptable. They soon rang back and suddenly they could come the next day but I was not willing to stay with them. In fairness they did cancel and refund the same day. However they did not cancel the policy at our request or state that we needed to do that ourselves, which we did manage to do a week later, within the 14 days cool-off. In our part of the world £79, let alone £119, is pretty much a standard labour cost for a visit so over and above the replacement benefit of the policy the economics are questionable.