We have been so frustrated with this company. We have a faulty dish washer and asked for a repair person to come to the house to fix it. Next thing we know they have charged us for a 12 month contract and my wife called and tried to get them to reverse that but they said no. Now that they had us locked into a 12 month contract they took 10 days to come out and fix the problem, only for them to see the error code (which we repeatedly told them on the phone ten days earlier) and say they did not have the part required. So we wait another 2 weeks and he comes to install the new part only to say that the part he has received is faulty!! Another 8 days later they come back to 'fix it' I check in with him while he is working to make sure he has everything he needs and it is going to be fixed and he says yes. He finishes the job, says it is fixed and as soon as he leaves we put a cycle on and the SAME ERROR come back up and it stops working again. I've now been on hold for 8 minutes waiting to speak to them. Absolute criminals. My wife is in tears trying to deal with them. I've now just called them and they won't speak to me because i'm not the policy holder, do they think they are dealing in sensitive personal information or something? Ask to speak to a manager and am told the manager will not speak to me. I ask what other security information they need in order to verify the account and they just start getting irritated with me. Absolute criminals, they have their money and now are treating us appallingly.