Avoid this company and Big Warranties - they use the fact that they are seperate companies to confuse the customers. I took out a policy (with BIG Warranties) in good faith at the beginning of August and at the end of November the repair to cooker (which they schedule to be repaired within two weeks of the policy been taken out) has still not been done. There is a part that has not arrived and they cannot tell me when the cooker will be repaired. After many calls they agreed to refund the parts only - but I have been left with a bill of £79 plus they are now charging me £50 for cancelling something that I never had. The communications with both BIG and Go Assist has been poor at best; incorrect information been provided and unless I got in touch with them I would be non the wiser on progress etc. I have asked them to waiver the £50 charge due to inconvenience caused and the cooker remaining unusable (after 4 months) - they have point blank refused. the latest person that I had contact with was 'SHANE' refused to provide surname - his role Retention Advisor --- the irony !