Our fitter, Dave Middleton was brilliant, all went down hill after that, the poor poor communication of customercare , we have been trying to get a new thermostat fitted since October 2019, nobody turned up November 27th 2019, no call no email nothing, i sent many emails asking what happened, no answer. They eventually made another appointment January 15th. We didnt expect this to be good, it was cancelled couple hours before he was due. Our contract is/was with Glowgreen, theyre now saying theyre sending a contract electrician to fit it. Told the electricians were not in till 4pm. We have cctv, they turned up one morning, phoned me can you let me in, we were both at work, they called again one evening, both random calls, no appointment made, so this 2nd time i was in bed , husband still at work. For all this hassle Andy Hebblethwaite gave us our monthly glow care pack at £12 free for a year. We thought thats kind, oh no, now been told if we want our thermostat fitted its £192. DISGUSTING . We have now decided to have nothing to do with them, even though we have a 12 year warranty with them. There loss