This is one of those pulled back from the edge of unhappiness reviews. My first experience with a Glotech plumber was in a word shabby. He said it needed new parts or replacing and left to find a part. What made it remarkable was when I rang Glotech - after waiting a month for the plumber to come back and finish the job - I was put through to the head of customer service who organised another plumber at no charge. The guy showed up as agreed, fixed my dishwasher, explained why a perfectly good (but old) machine did NOT need new parts or replacing and gave me tips to keep it lime scale free. So, mine is a very satisfying after sales care experience.