I asked Glotech to repair my American fridge freezer and signed up for a service plan,I booked an engineer via the website on a date at my convenience but had a call to say an engineer was not available on that date and rebooked it.The engineers turned up at the correct time and inspected the fridge freezer and diagnosed the faults and would return with the correct parts to fix it,I then got a call the following day to say the freezer was obsolete and parts were not available(freezer only 4 years old) they then said they had cancelled my contract and would return the initial payment to my credit card which they did. I found the company very efficient and the fact they could not repair the freezer was not their fault and I would have no hesitation at using them again, obviously I can not comment on the quality of their repairs as I did not get that far but if they are the same as there office staff they should be good