Started well with the fridge engineer coming out within 24 hours to either fix or diagnose the problem. In this instance I was told I needed a new compressor and require a return visit. Having paid for the first visit, which included all subsequent visits excluding parts, and it was after this things went wrong. Having been promised a call within 48 hours to get a second appointment made I had to chase them twice to get somebody booked in only for nobody to show up yesterday. As well as no phone call to let me know they are now debating if they have diagnosed the problem correctly in the first place. A return visit has been promised but it is now over a week since they first came out and my advice would be that if you have an urgent problem then spend a little more and get somebody more reliable to come out.