We finally got our fridge freezer working again but after waiting 4 weeks for this to be done. They changed one component first then it wasn’t that. We then had a refund for that part. They then said it was another part which then took another week to be ordered but couldn’t come to us till the following week to fit it.when they eventually came out to fit this part the freezer was to frozen for it to be fitted ( they should of said to turn of fridge freezer 48 hours before fitting the part) so after all that we had to wait another week for them to come back out to fit the new part. Overall we weren’t happy with the experience but glad that it’s all fixed now.