Having been 5 weeks without use of my washing machine for a simple repair that took less than half an hour, I'm understandably dissatisfied. A repair man called within three days of my placing the call, said my Bosch needed a new pcb and a door latch which would be ordered and would take about a week. After that it was just an endless round of telephone calls, hanging on line (you are customer no.11...) to be told 'it's not in yet'. No offers to expedite, to re-order, and even a request for priority when the part eventually arrived was refused. Then after four weeks it arrived. I was given a date one week hence, then contacted on that day to say the part hadn't reached the technician and they were trying to trace where it was. When it was traced, I was told I'd have to wait a further 9 days until the technician was in my area. Thankfully the intervention of Customer Services brought that forward by 2 whole days. It appears to be a pretty slick set up, website, call centre etc and if it had worked as it should I'd have been impressed. But it didn't, and there's no flexibility in the allocating of technicians - it appears you have to wait until there's one in your area even if you've been as poorly treated as I was. So as an 'extremely vulnerable at risk' customer who couldn't use a launderette or pop round to a neighbour, it's been a horrendous experience. Try doing your laundry by hand for 5 weeks and you'll see what I mean.