Your engineer arrived promptly, was well presented and courteous. He assessed my problem immediately and gave me his recommendation. The washing machine was so old (28 years) that it couldn't be repaired and he suggested names of products I could consider as replacements. Within two hours I had a telephone call from your customer service who provided me with model numbers, price and brief details of the machines in which I was interested. I was very pleased with the efficiency and helpfulness of your service and I am now researching these machinesfurther to make my decision.