I have arrived at my destination without my luggage. I have filed a claim. It has been several days since. All I have received from you is a confirmation email. Nobody has called or written or reached out to tell me what to expect, what I can or should do, and certainly, nobody from your end has provided any sort of support whatsoever. Thus far this entire situation is unnecessarily aggravated by my insurance company's lack of interest in what is happening. I have told you my luggage is missing. And that my medication is inside it. And that my personal on-board supply runs out on Friday. And that I have no clothes except for what I was wearing when I left home on the day of travel. Maybe this is normal in your industry. If so, then I apologise. Somehow I thought it was different. Thank you