I have no quibbles with the customer service team who are, as always, very helpful. My criticisms lie with the ridiculous medical screening process. The firm dealing with this has changed EVERY YEAR. Every year the same condition has either been free, 8 pounds, 300 pounds, free but with large excess...you get the drift! This year because of a recent operation, I was refused cover altogether unless I accepted a quote of over 2000 pounds! So, very reluctantly, I am travelling not only without that cover but without cover for the other minor conditions as well. I am exceedingly unhappy. I also dislike having to contact medical screening first and being passed from pillar to post: very expensive phoning from Spain. So, Globelink telephone staff are very good but the way the product is being sold is very frustrating and the price no longer good value. Linda Arthurs