Could not renew my policy online much to my disappointment. There was an error occurring where I would select the 18-50 age bracket at step 1, then at step 4 I would enter my DOB being 1986, the error being these don't match - what garbage. Hence I sent in a help request from your website - no contact for 3 days until I finally managed to ring through myself. The first number provided on the website is garbage and the answering machine dialogue sounds like they lady is not that interested in your service. FYI the hours provided aren't extensive. I rang the second phone number which was recommended in the voice mail. This worked. I managed to renew my policy, however the lady on the phone couldn't get rid of me fast enough, and in the process the policy I wanted was not actually the one I received.