I was really happy with the service I received from Conner. I thought everything ran smoothly and i put my trust in them , I received a brand new van, What I didn't expect was when i rang through to speak to someone regarding the V5 document, the girl firstly didn't listen correctly and tried to answer something that i hadn't even asked, then when i repeated myself she couldn't get me off the phone quick enough which i find terrible customer service. Then she tells me that they retain it for 12mths which to me is shocking they said brand new van not second hand which will make me the second owner. the thought of not having that document in my possession is not right. When i have read back as far as i am concerned the credit as been paid out so why do they keep it the owner , and it also says may retain not will retain. Just be careful everyone and make sure these questions are asked,