What a shame that the customer care and attention dies a death once a van has been delivered. A courtesy phone call to ask if you have taken delivery and is everything okay would be nice. But it seems you quickly become history once your payment has been banked. Took delivery of an Iveco Daily in April 2014. It arrived with a leaking windscreen, side door and back door. The reverse camera was in-operative and the Tom-Tom package I was told I was getting was absent. I felt I was totally on my own dealing with Iveco with very little help from Global. Although I found the the staff most pleasant. Nothing materialised !!! Despite many promises have never received the Sat-nav part.
Was rather silly to expect a better response when purchasing another van in July 2014. It seems the only true way of a company showing their true customer care and commitment is when there are problems and how they are dealt with. The new Nissan arrived with a dented side panel and with 3 months of road tax already expired. Informed Global immediately. The reaction is at least consistent, left to keep chasing people myself to make things happen. Is this proper? Is this fair? Buying new vehicles should be an enjoyable experience. Not become a chore.
Running out of time and patience now so have bought the missing Sat-nav part myself and getting the dent sorted as well because cannot delay the sign-writing any longer.
So many thanks to the staff at Global who I have got to know quite well but sadly there has not been a conclusion from all this contact.
Richard Pearson-Director at Yate Kitchen Co. Ltd.
9 years ago
Global Van Solutions has a
4.7
average rating
from
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reviews
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