I recently ordered a new Transit Custom and as an owner driver I just wanted it delivered as ordered; brand new, properly PDI checked and with the usual book pack including manuals and service book etc. Have to agree with some of the other reviews that once they have your deposit the lies start, two weeks passed and only when I queried I was told my van apparently got delayed at ford, then when I pushed further it had got damaged due to the roof rack I had requested and finally it was badly damaged coming off the transporter. They would have had me wait while it was repaired and resprayed but having complained again and again Andrew Hurst very reluctantly sorted me out a new van. This arrived when indicated however it clearly had not been PDI checked (still got factory labels on seats, wing mirrors and on the back of the bulkhead a big factory printout) and had no book pack, I'm currently chasing to get a warrantee certificate (which is required in their own warrantee terms and conditions). Rather than apologize and sort the problems out they just lie and hope you will go away. I seriously would not recommend this company unless you are not fussed about the service or condition the vehicle turns up in. Finally, my rear number plate has been fixed at a 10 deg slant which yet again they said they would sort out but have not heard anymore. Also have to agree with others that you DON’T GET ANY WARNING OR CORRESPONDENCE FROM FINANCE COMPANY ON THE DEPOSIT COLLECTION DATE. Don’t believe the hype, in future I will pay the slight extra and buy face to face with a Ford dealer and buy through the more professional Ford options finance.