The most protracted purchase I have ever experienced and it will probably turn out to be the most regretted . Global vans have been a nightmare to deal with and I wish I hadn't bothered. By clever use of emails and changing details of the van from one quote yo the next I've ended up paying for an SX specification Fiat Doblo but getting a base spec vehicle ! Of course their argument will be that that is what I signed for, and indeed it was. However I only asked them to change the colour of the van and like a fool that's what I checked on the next bit of paperwork not the slight change where the omitted the SX on the van description. Expensive lesson to learn. I knew it would take a while for the van to be delivered. But due to a cock up by Fiat, not helped by lack of action in following up by global, the van was 'lost' at the docks for 5 weeks. After bypassing Global and managing to track down the Fiat dealer they use, Fiat kindly sent me a loan van. Though I had to pay for the temporary insurance on it. NEVER did anyone from Global ring me back after promising to do so, NEVER did they offer to help in any practical way. NEVER deal with them if you value your sanity.