Justin who we bought the van from was very efficient, polite and helpful. The reason for the low score is because we had an original delivery date of April for delivery of the van which after two weeks of ordering was changed to May 15th. We were then given two more postponed delivery dates, with the van eventually being delivered on Monday 20th July. Nobody informed us that the delivery date was postponed and we only found out by phoning up to see where the van was after the delivery dates had passed. I understand that the delays were caused by Ford not meeting their deadlines, but we ordered from Global vans, because we were assured that because you had pre-ordered vans in December, it would be delivered in 6-8 weeks. the vans were ordered beginning of March, so were expected to be delivered mid April. To wait another three months was a joke and because of this I wouldn't recommend or buy another van from you again. This is a shame, as all other aspects of the service, including Justin and Amanda, were excellent. If we'd been made aware from the start that there may be double the expected lead time, it might not have been so inconvenient and annoying.